 
| STEP
1 |
|
| |
Participants
enter the change cycle |
| |
• Leadership determines there
is a need for change |
|
| STEP
2 |
|
| |
Evaluate
Performance |
| |
• Identify Performance Issues
• Determine Current Level of Performance
• Calculate Performance Gap |
|
| STEP
3 |
|
| |
Implement
Action |
| |
• Develop a Dynamic Plan of Action
• Determine Method of Tracking Results
• Measure Progress as it Occurs |
|
| STEP
4 |
|
| |
Modify
Behaviour |
| |
• Identify Critical Success Factors
• Establish Key Function Indicators
• Integrate Behaviour Changes into Daily Productivity |
|
| STEP
5 |
|
| |
Communicate
Results |
| |
• Document Return on Investment
• Identify Additional Areas for Continuing Improvement |
|
|
|
